Complaints & Grievances

Avanti Language Institute is dedicated to fostering a secure, welcoming and supportive environment for all stakeholders and all concerned.

However, we also understand that, occasionally, your experience might not fully align with your expectations.

Please note that we offer both internal and external grievance procedures.

For any internal grievance procedure, please use the form below.

For any external grievance procedure, please click the link below and complete the EEI Independent Complaints Submission Form.
https://englisheducationireland.ie/eei-complaints/

These procedures provide you with an opportunity to share any concern, enabling them to be considered carefully and resolved promptly, transparently and fairly.

Please be assured that any and all of your complaints are and will be managed with utmost care and professionalism by our managers and the team at Avanti Language Institute and also, in the case of the external grievance procedure with EEI, in both cases with a strong commitment to ensuring that every individual feels listened to, supported and respected through the entire Complaints process.